083 237 8138 | info@www.babydollhair.co.za

Help & faqs

 


How to Return?

Only eligible hair can be returned. Please contact us first about the problem you met, we will try our best to solve your problem. If your problem can’t be solved without return, we will be happy to accept it and add your name in our return system. You can then send the item back to the address on the original shipment. Return without communication will be rejected.in order to return these products to the manufacturer, the buyer need to pay postage .

How to Exchange?

Only eligible hair can be exchanged. When you want to exchange the hair , please contact us first about the problem you met, we will try our best to solve it. If your problem can’t be solved without exchange, we will be happy to accept it and add your name in our exchange system. You cansend the item back to the address on the original shipment. But it need the buyer to pay postage .Exchange without contacting will be rejected.

Is the hair virgin and unprocessed?

Yes

Why should I use virgin hair extension?

A Because all human hair has a cuticle layer, which keeps the hair shiny and polished. This layer will be damaged during processions. Processed hair become turned in the opposite direction they will catch with each another, lock up and cause the hair to mat. Therefore unprocessed virgin hair will be tangle free and low shedding, which have higher quality and can last over long time, no chemical smell as well.

Could the hair be dyed and iron-flat?

It is virgin hair, so could be dyed and iron-flat. Iron-flat please don’t exceed 150 C, or the hair will be destroyed. Also the hair will come back to it’s natural wavy after you wash it or iron-flat.

Is the hair shedding?

Some friends will complain about shedding when they running through the hair with fingers. but it’s not shedding , if you don’t run it roughly , please gently not brush or rub . Just 1-2 strands of hair loss, it’s normal case, Like our own hair, also minimal shedding, please understand it. But there is one being stated that will cause the hair weft shedding, it’s when you cut the hair weft to hair pieces in order to meet the head size well, and if you don’t seal the weft again, it may shed a lot because it’s looser then before, so we suggest use the weft sealer, put it on the edges which you have cut, it will be good to prevent shedding.

Why are my hair extensions getting tangled?

The hair extension can tangle due to dryness , you could use the leave-in condition to nurse it, it will be better for your hair , and it will help you use it longer . make sure to wash &condition your hair at least once a week, twice a week is better, use hydrating drops or consult your stylist for more help or contact us .

Why the colors of hair don`t seems exactly as the pictures show or description says?

Different monitor have different displays. The same color number may have a little color difference, please understand this. It’s 100% human hair, you could dye the hair if you need different color.

How long does it last?

This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer.